Tel:01253 283 734
info@akwigdesigns.com

FAQs

Q

Do you style human hair wigs?

A

We style both human hair wigs and synthetic wigs worn for necessity reasons or show productions, or as a special request , However human hair will tend to lose its shape due to humidity, as would your own hair, unlike fibre/synthetic hair.which holds its shape, even after washing.

Q

Would you style a wig that i wanted if i were to send you a picture?

A

We do our very best to meet your requirements, however this would be subject to stock availability and cannot always guarantee having the shade or length at the time of your enquiry.

Q

How long will it take to create a custom styled drag/theatrical wig?

A

Depending on the style it can up to 7 to 10 working days,However if you decide to place an order,please order at least 3 to 4 weeks before you actually need it DUE TO HIGH DEMAND as all the styling is carried out by hand.

Q

How are the custom styled wigs packed?

A

All of our custom styled drag/theatrical wigs are packed in secure strong boxes and mounted on a foam head for added security during transportation so as not to compromise the styling. and all of our ready to wear fashion wigs are posted to you in its original packaging and descreetly sent in a large padded envelope.

Q

What are the shipping charges?

A

Shipping Charges on custom styled wigs (as these type of wigs are delivered in large boxes )

United Kingdom  £12.00 via courier

Europe £28.00 via courier

Rest of the world = Please contact us to enquire  about shipping charges outside the EU

Shipping charges on unstyled ready to wear wigs

UK £4.55

Delivery UK

Please be aware that your order should be delivered between 8am and 6pm on the next working day subject to stock availability. Please ensure that someone will be able to sign for it. If there is a problem or you would like any further information please call 01253 283 734.

Northern Ireland £7.05

Delivery UK

Please be aware that your order should be delivered within 1-2 working days between 8am and 6pm, subject to stock availability. Please ensure that someone will be able to sign for it. If there is a problem please call (UK) 01253 283 734 for alternative delivery methods

Southern Ireland £12.90

Delivery Europe

Please be aware that your order should be delivered within 1-2 working days between 8am and 6pm, subject to stock availability. Please ensure that someone will be able to sign for it. If there is a problem please call (UK) 01253 283 734 for alternative delivery methods.

Jersey & The Channel Islands £12.90

Delivery Europe

Please be aware that your order should be delivered within 1-2 working days between 8am and 6pm, subject to stock availability. Please ensure that someone will be able to sign for it. If there is a problem please call (UK) 01253 283 734 for alternative delivery methods.

Europe EC Members £12

Delivery Europe

Please be aware that your order should be delivered within 1-2 working days between 8am and 6pm, subject to stock availability. Please ensure that someone will be able to sign for it. If there is a problem please call (UK) 01253 283 734 for alternative delivery methods.

Please note that some countries impose additional duty/customs charges when goods are shipped from the UK, these are not covered by A k wig designs Please contact your local customs department if you require further information regarding this.

Rest of World £24

Delivery World Wide

Please be aware that your order should be delivered within 2-3 working days between 8am and 6pm, subject to stock availability. Please ensure that someone will be able to sign for it. If there is a problem please call (UK) 01253 283 734 for alternative delivery methods.

Please note that some countries impose additional duty/customs charges when goods are shipped from the UK, these are not covered by A k wig designs . Please contact your local customs department if you require further information regarding this.

Please add the relevant shipping charge to your completion payment/s

Q

Do you accept returns and refunds?

A

We would only accept returns or give a refund on the ready to wear wigs only in cases of a manufacturers fault. If returning a ready to wear wig it MUST ,be returned to us in its original packaging with all lables/tags attached.Items must not have been worn other than to try it on and MUST NOT smell of food,perfume or smoke, However All items are checked for faults before they are shipped. Due to reasons of hygiene we CAN NOT accept refund or returns on the custom made/styled wigs.

Custom styled wigs

A none returnable deposit of 50% is required to secure your order and the balance must be settled within 2 weeks of completion of your order.Please give at least 3 to 4 weeks notice when ordering  due to hand styling.

Q

What methods of payment do you accept?

A

We accept Paypal,Sterling Pound Personal Cheque uk only , Postal Order u k only ,.and the credit and debit cards listed below, we also accept telephone orders on ( 01253 283 734)

Please note that if paying by personal cheque, your item will be shipped to you upon clearance which in some cases can take up to 5 working days.Paypal and postal order payments are usually shipped within 48 hours of cleared payment. We also take payments by telephone.

 

Personal and Financial Details/Disclaimer

A K WIG DESIGNS does not intend to store, or currently store financial details (credit or debit card numbers). We do not store details online nor do we pass any information to third parties.

Q

When should i pay the remaining balance for my custom made order.

A

All remaining balances MUST be settled within 2 weeks after notification of your order being completed.

Q

What happens if i am later than 2 weeks in paying my balance.

A

A K Wig Designs have the right to resell unclaimed orders after the 2 weeks notification period unless you have contacted us to inform us that your balance will be a short time longer than the 2 week period to settle.

 

 

More Wig Facts

Wig size

Fashion and Classic Wigs:

 

All our wigs have caps with adjustable tabs for individual sizing and a perfect fit for each head size. Our normal Fashion and Classic wigs will accommodate heads up to the size of 60 cms. A small face and features with head size less than 54cm may prefer to consider Petite (small-average) styles or in some cases custom made. Average heads are between 54-55cm and larger sizes are over 56 to 60cm

 

 

Costume Wigs

Costume wigs will also fit most head sizes most of them come with adjustable straps or an elastic band around the back of the wig cap. However costume/fancy dress wigs are only meant for that purpose and do not last as long as a fashion wigs.

 

Synthetic vs. Human Hair

Today's quality synthetic wigs look and feel like natural hair. They do not frizz or lose their curl in humidity as human hair does. Synthetic fibres always retain their set and are ready to wear with just a shake. Treated properly, synthetic wigs will not loose their colour or shine. The life of a good synthetic wig is about one year (if worn daily), but can last longer with due care.

 

Human hair wigs

Human hair wigs have the advantage of changing the style or colour with ease. Like your own hair, a human hair wig may lose its basic curl after washing. Human hair is heavier than synthetic hair and lasts longer than fibre/synthetic hair..

 

Monofilament Wigs

Monofilament is the mesh material to which the hair strands are attached. In monofilament wigs the hairs are hand-knotted, one strand at a time. This allows the hairs to move more freely and makes it easier to style.

The monofilament mesh is very thin and lets your natural scalp colour to show through. It also allows air circulation making the wig more light and comfortable to wear. Most monofilament wigs are not 100% monofilament but only the. top section is, while the sides and back have a more traditional construction.Monofilament wigs are ideal for those with severe or total hair loss.

 

Choosing Colour

You should consider the colour of your skin as well as your eyes and choose a colour wig that will enhance them. If you want to match the colour of your wig to your natural hair, send us a sample of your own hair or a clipping from a favourite wig. Take the sample from the front top as it is darker in the back and clearer at the tips. Colours shown may vary depending on your monitors resolution.

 

Color Disclaimer
 

Despite every effort to accurately duplicate each product's color when scanned to our website, actual colors may vary. Due to your monitors resolution.

 

PLEASE NOTE

A K WIG DESIGNS CAN NOT BE HELD RESPONSIBLE FOR LOSS OR DAMAGE OCCURRED WHILST  IN TRANSIT.PARCELS ARE WELL PACKAGED AND TRUE OF OUTLINED DESCRIPTION WHEN POSTED.BUYERS SHOULD REQUEST APPROPRIATE INSURANCE IF REQUIRED.